Learn about our repair process.
8 steps to getting you on the road quicker.
The repair process is lengthy and essentially starts from the time the accident occurs. After one contacts their particular insurance provider they will then want to contact us. We offer around-the-clock service so there is no need to worry that you will not be able to get through to one of our staff members. We know that accidents occur at any time of the day; therefore, we ensure that we can accommodate that fact. Once an appointment has been made, we do offer free estimates **. You did hear right, there will be no cost for us to estimate the damages that have been done to your vehicle. Whether the auto was involved in a serious accident or a shopping cart chipped some paint off your door – we will assess the situation and be able to provide you with a reasonable quote.
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To save time, minimize inconvenience, and to ensure that our professionals can dedicate as much time as needed to address your needs and concerns, we suggest an appointment be made for your estimate. To make an appointment, please call 1800 874 489.
We will create an initial estimate, based on what we can see with the naked eye. Once we receive your authorization, we can take a more comprehensive look, and make a more through estimate (see disassembly). If you are leaving your vehicle for repair, we will be happy to arrange a courtesy shuttle or car rental for you.
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If your vehicle is not drivable from the accident scene, call us on 1800 874 489 and we will arrange for a tow from the accident scene to our shop. If necessary, we can also arrange for a rental vehicle at that time. *
Once the vehicle arrives, we will make a damage assessment. If the vehicle is a total loss, we can advise you on next steps and, if you wish, direct you to a local dealership to help replace your vehicle with a similar vehicle.
* = Insurance details required including policy, or claim number. Subject to insurance terms. -
In this step, we remove the necessary parts from the vehicle to identify the full extent of the damage. This stage is important for an accurate estimate because damage hides beneath the vehicle’s body panels.
Think of it like dominos; each domino affects the one next to it; a damaged vehicle panel affects the panel or part adjacent to it as well. We look not only for damaged sheet metal, but damaged steering and suspension parts as well.
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In this step, we will make all of the necessary body and mechanical repairs according to the vehicle manufacturer’s recommendations and protocols. If needed, parts are ordered. We primarily use OEM parts for superior fit and finish, however are adaptive to alternatives. We quality check your vehicle with each phase of the repair so it is ready for the next step. We will keep you updated during the repair process and confirm a completion date for your vehicle. (Also see “Time Required For Repairs” on this website.)
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After all of the body and mechanical work is done, it’s time for expert refinishing. We smooth and sand the surface of your vehicle. Then it’s primed, painted to match, and covered in a clear coat to protect the finish. Your vehicle is quality inspected again, to make sure its paint looks as good as it did before the accident. All of our paint work includes a standard paint warranty and is backed by our lifetime workmanship quality guarantee.
* = Excludes significant rust repairs - clauses included in individual estimates. -
Once all repairs are made, the vehicle is reassembled and body parts are checked for fit and alignment.
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Your vehicle will receive its third major quality check. All elements of the repair, from cosmetic to safety, are checked for proper function, fit, and finish. If necessary, your vehicle is test driven. Every vehicle gets a thorough cleaning so it will look and feel as good as new!
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By now your vehicle has been through various stages of quality inspection and cleaning. We have made every effort to restore your vehicle to pre-accident condition. We will walk you through the repair and make sure you are satisfied. (See “Retrieving Your Repaired Vehicle” on this website.)